Heal Software Off Campus Drive 2021 | Freshers and Experienced | BE/B.Tech/MCA

Heal Software Off Campus Drive [email protected] Heal Software Careers. Here you can find Heal Software Recruitment details like Registration, Job location, Selection process, Eligibility, Job Position, Apply link, Application procedure details.

Heal Software is going to recruit graduates through Heal Software off campus drive. Candidates those who completed BE/B.Tech/MCA are Eligible for Heal Software recruitment 2021. Heal Software recruitment will be conducted for Bangalore and Pune , India location. Check below for more detail and keep visiting our Off Campus Drive job portal for latest upcoming jobs.

Heal Software Off Campus Drive 2021 Details :

Company Profile : Heal Software

HEAL Software Inc. is the innovator of HEAL, the first preventive healing software for IT operations that fixes problems before they happen, an ability beyond what the present day AI-assisted APM and monitoring tools have. Contrary to AI-driven monitoring tools that send alerts or find the problem sources when an incident occurs, HEAL can recognize ‘signals’ that are leading indicators of future incidents and eliminate factors that can create problems. HEAL uses unsupervised AI to learn how a system works under normal circumstances and creates a dynamic baseline for the entire system and workload behavior; therefore, it can precisely signal upcoming issues and helps ITOps team to prevent problems.

Company Website : https://healsoftware.ai/

Job Positions : Engineer-Software development (C++), Engineer-Software Development (Core java) and Customer Support Engineer

Job Location : Bangalore and Pune

Qualification : BE/B.Tech – CSE,IT,ECE , MCA

Experience : 0 – 6 Years (Freshers also can apply)

Salary: As Per Company Standards

Eligibility Criteria for Heal Software Off Campus Drive 2021:

  • Educational Qualification: B.E/B.TECH-CSE,IT,ECE – MCA.
  • 60% or 6.5 GPA and above throughout without any running backlogs
  • 2019, 2020 and 2021 graduates

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Heal Software Off Campus Drive 2021

Heal Software Job Description:-

We make ML based products that predict upcoming issues in complex applications running in cloud-native, serverless or host-based environments. Products handle very high volumes of streaming data, and perform complex learnings on structured and unstructured data in near real time.

Heal Software Recruitment – Engineer-Software development (C++)

Requirement:
Participate in development, enhancement, and maintenance of backed engines that uses the following technologies:

  • C++ based high performance engines development.
  • Strong emphasis on data structures and algorithm design
  • Sound programming experience using multi-threading concepts, inter-process communication concepts and thread-safe programming.
  • Knowledge in interfacing with any one database such as MySQL, Oracle & MSSQL
  • Experience in network card sniffing and network protocols is a plus.
  • Experience in cross platform frameworks and experience in developing in at least two of the following operating systems (1) Windows (2) Linux (3) AIX (4) Solaris
  • Experience in POCO is a Plus
  • Should be willing to participate in all phases of software development life cycle such as design, coding, reviewing, debugging, unit testing, release, and configuration management.
  • Should be self-motivated, willing to work with small teams and coordinate with other product teams.
  • Should be able to independently carry-on tasks with limited supervision.

Heal Software Recruitment – Engineer-Software development (Core java)

Requirement:

  • The ideal candidate should have passion for building products, solving problems, and building data pipeline.
  • Experience in Clojure, Scala or Java, knowledge of Spark, Flink.
  • The basics must be very strong – design, coding, testing, and debugging skills.
  • BS in CS/EE/CE or related field from a top institution.
  • 0-1 years hands-on experience in Java, data structures and algorithms on Linux.
  • Experience/knowledge with Microservices, Docker, Kubernetes experience a plus).
  • A demonstrable understanding of software development concepts, problem break down, project management, and good communication.
  • Experience will product build life cycle of developing, debugging, optimizing, and maintaining code.

Heal Software Recruitment – Customer Support Engineer

Key deliverables:

  1. Level 1 activities
    A. Achieve expertise in Heal installation, configuration & troubleshooting.
    • Achieve familiarity with Support knowledge base and apply same for Troubleshooting technical issues to provide solution & clarifications for known issues.
      • Product documentation
      • Install-Config guides
      • Support Troubleshooting & Knowledge Base
    • Achieve hands-on expertise by following the published installation & configuration guides enough to understand issue, identify problem and trace available solutions or arrive at it.
    • Understand changes coming in every release at configuration level and high-level feature changes.
    B. Handling Heal support tickets.
    • Monitoring Heal ticketing system, emails to support teams and queries on Teams channel by Product delivery teams.
    • Respond to Incident, telephone calls, emails, teams channels and personnel requests for support in a timely and courteous manner.
    • If nominated as Shift primary resources, Self-assign tickets by doing prioritization.
    • Work on assigned tickets/tasks and priorities assigned by Shift primary/ Support leads.
    • Review tickets to ensure required details and the First Level analysis is provided on ticket.
    • Analyse/Understand the issue and provide solutions if known or available in knowledge base and troubleshooting guide.
    • For Critical incidents ensure notifying L3/Product Support teams as and when ticket creation is notified and start reviewing First Level analysis. Handover status to L3 team onboarded.
    • Promptly follow escalation process & SLA guidelines prescribed in handling tickets.
    • Where further analysis required, handover tickets with FLA completed to the L3/Product support team per prescribed process to ensure SLAs maintained.
    • Track updates to tickets by Product Support(L3) team and in turn facilitate updates to Partner teams (Product delivery teams as required)
    • Ensure shift handover process followed and necessary details handed over to next shift engineer with all critical points documented.
    • Participate/Conduct Partner Service calls to provide update on open priority tickets.
    • Inputs to the SoPs/Knowledge Base requiring updates.
  2. Self-learning and completing at least one certification related to latest technologies with focus on those used in product like Unix/Linux, Docker, Kubernetes, Flink, RabbitMQ, Percona/MySQL etc.Level 2 activities
    • Achieve proficiency in Level 1 activities.
    • Achieve within 6 months of induction to be analyze incidents beyond providing solutions from available troubleshooting guide.
    • Assist in tracking/reporting FLA compliance, SLA compliance, other support parameters.
    • Documenting best practices in troubleshooting / supporting Heal solutions.
    • Draft SoPs/documentation as required and submit for review.
    • Monitoring Heal/AppsOne ticketing tool and handle first level support.
    • Developing deep understanding of Heal products.
    • Supporting our customers and partners using our products.
    • Identify and resolve issues where solutions available in knowledge base.
    • Ensure compliance to support processes outlined.
    • Ensure compliance to agreed SLAs of Heal and that of any partners.
    • Documenting best practices in troubleshooting & supporting Heal solutions.

How To Apply for Heal Software Jobs 2021: 

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

Engineer-Software development (C++)Apply Now
Engineer-Software development (Core java) Apply Now
Customer Support Engineer Apply Now

Heal Software Off Campus Drive – Frequently Asked Questions

How to apply for Heal Software Off Campus 2021 Drive?

To apply for the Heal Software off Campus Drive, candidates have to visit the official site Or else, check OffCampusJobsite.Com to get the direct application link.

What is the Heal Software off Campus Selection Process?

Online Written test, Group Discussion, Technical Interview, HR Interview.

Does OffCampusJobsite provide Heal Software job Updates?

Yes, OffCampusJobsite provides Heal Software Recruitment Updates.